Tuesday you saw the code. Today you see who actually uses it.
Same automated intake system. Four team members. Each has different needs, different dashboards, different wins. Here's how they work together.
Team Workflows
Intake Coordinator
15 min → 2 min per patient
Before
After
"I actually have time to talk to patients now instead of just typing."
— Intake Coordinator, 6 years experience
How Roles Work Together Through the System
Watch how four roles collaborate on one critical case through the automated system.
High-Risk Patient: John Smith, 62, Chest Pain
Dangerous prescription avoided. Patient referred to cardiology same day. Zero manual coordination needed.
Practice-Wide Impact
| Metric | Before | After | Improvement |
|---|---|---|---|
| Daily Patient Volume | 180 patients | 500 patients | 178% increase |
| Chart Completion Rate | 60% complete | 98% complete | +38 points |
| Staff Time on Intake | 22 hours/day | 6 hours/day | 73% reduction |
| Appointment Delays | 45 min behind by noon | On schedule all day | Zero delays |
Getting Your Team On Board
Coordinators think AI will replace them
Show time savings data: 'You'll spend 13 hours less typing, 13 hours more helping patients.' Frame as assistant, not replacement.
Staff see it as getting their job back, not losing their job.
Clinicians don't trust AI extraction accuracy
Run parallel for 2 weeks: manual + automated. Show 99.2% accuracy rate and how AI catches things humans miss.
Trust builds through data. Doctors become biggest advocates.
Ops worried about upfront implementation cost
Calculate ROI: $2,210/day savings × 30 days = $66,300/month. Show 30-day payback period with monthly savings chart.
Decision becomes obvious when you see the math.
Staff overwhelmed by learning new system
Start with 1 role (coordinators), 1 week. Add clinicians week 2. Full rollout week 3. Provide role-specific training.
Gradual adoption prevents overwhelm. Early wins build momentum.
Patients won't use tablets or SMS
Offer paper backup for first month. Track adoption rate (typically 92% prefer digital within 2 weeks).
Patients love it once they try it. Faster, easier, no waiting.